Great Moments in Customer Service

I used to work in Norfolk selling plastics, and one of the products we carried was colored Lucite, used for signs.  Each color had several shades and came in transparent, translucent and opaque. Each color had a number, so when a sign shop buyer called in, she could specify something like "Two sheets of 205 red and one sheet of 211 red." However....

Caller: "This is ____ Sign Shop in Knoxville. I need some red Plexiglas."

Me: "Okay, what number?"

Caller: "Two sheets."

Me: "Okay, two sheets. What color?"

Caller: "Red."

Me: "Um, what shade of red?"
Caller: "This one."

Me: "What?"

Caller: "This one right here, in my hand."

Me: ........ "Sir, you're in Knoxville. I'm in Norfolk. Could you hold it a little closer to the phone?"