Glass Door

One of the panels of the upstairs glass door had fogged up, either because the guys who did the residing project weren't careful enough or just because it was twenty years old. I looked at replacing the whole door and frame, but the estimates were in the $1300-1800 "and probably more" range. So we dropped back to the idea of just replacing the glass in that door.
I called Binswanger and set up a time on Friday for a guy to come measure. They rescheduled to Monday. They rescheduled to Wednesday. They never showed up Wednesday--"he'll call you right back" didn't happen.
So I called Atlantic Glass. They called me to confirm the appointment (instead of me calling them), and the estimator showed up right on time. It was a custom size, so the estimator didn't work out the price right then and there, but the office called within an hour--and when I said "go ahead", they called back within 30 minutes to confirm that the factory had the order and promised to deliver it by the date I wanted it. A couple of days ago, they called to say "It came in early, we can install it Friday if you're ready." And today, the team called me, showed up on time, and got it done in about 20 minutes instead of the hour they had anticipated. I particularly liked that they took the effort after the install to get the glass spotless; there were some gummy bits at the top, and it would have been easy for them to just leave them and say "We're done", but they got out a razor and scraped it clear. Well done.