Amazon

Amazon is awesome. Tom ordered two books for me around Thanksgiving; one arrived here, one arrived somewhere that the delivery service thought was here. Yesterday at 6:45 Tom emailed Amazon to say that the missing book was missing, do we need to order another copy or what? Amazon Customer Service apologized for the mishap (which wasn't their fault to begin with), promised to send a new copy and promised to send it Next Day Air. And it arrived at 10:52 this morning. Can't get better than that.