Rant: US AIR (Update: and their reponse)

We took a trip to Portugal on TAP airline, a partner of USAir; USAir promises to give mileage credit for partner flights. However, when you actually try to get credit, it has to be done by snail mail, and what you get back is:

we require both the original boarding passes and a copy of your partner ticket
receipt. Travel agent itineraries andcredit card statements are not
acceptable. The receipt must contain thepassenger name, flight numbers,
city pairs, dates, class of service and ticket number. Since we are unable
to research yourtravel on partner flights through our system, no further action
can be taken

My reply:

You are being fundamentally dishonest by offering mile credit and then
failing to make good on your offer. I provided a boarding pass stub and the
itinerary which included the ticket number and flights. I do not have a receipt
directly from TAP, because I purchased the tickets through a travel agent. If
you are unable to verify with TAP that the tickets were paid for, then you
should fire whoever is responsible for airline partnerships since they have
clearly not provided for the most basic and obvious required amount of
integration.

EDIT: And their reponse, about 1hr 45m later:

We have received your correspondence requesting mileage credit for one of our airline partners. Your request has been submitted to the airline for verification. Airlines usually respond in 7-10 days. Once a response has been received from the partner airline, you will be able toview it online in your account. If the activity is eligible, the applicable miles for the activity will be posted. If for some reason, the airline does not permit credit for specific flight(s), the reason will be documented in your account. We did this as a one time courtesy, we need original boarding passes when traveling on Star Alliance Partners, we have no other way of verifying flights on other airline carriers. For future reference please keep all boarding passes and receipts when traveling on our partners. Thank you.

EDIT: I did get the mileage credit.

I'm annoyed that I had to write a nastygram to get them to take care of it, but at least they are (or say they are) taking care of it, and they responded quickly. When I had an issue with Continental last year, it took Continental six weeks to say (paraphrased) "We won't do anything about the problem. We look forward to your flying with us again!"